Hospitality Management Services

When working with an under performing property, we begin with the basics: ensuring the grounds are maintained and manicured, furnishing rooms with comfortable and inviting décor, hiring associates who have a genuine desire to provide exceptional service, maintaining effective cost controls, and keeping all equipment in peak working order. But getting the basics right is just a start. Our managers are sensitive to market trends and lead the way developing them in a highly competitive marketplace.

Our intimate understanding and detailed knowledge of each brand’s operational and quality standards allows us to increase occupancy and revenues. We then uphold or exceed those standards with unfailing consistency. In hotels across the country—whether full service, resort and convention, condos, or select service—EDGE Asset Management provides property management services that exceed not only brand and owner expectations, but industry benchmarks as well.

We are committed to an intense focus on revenue maximization and want to achieve growth in Revenue per Available Room in excess of the competitive hotels in our market. To ensure continued growth over our competition, EDGE Asset Management has developed several revenue maximizing strategies and tools which have resulted in consistent, significant Revenue Per Room increases year over year.

Cost Controls

Labor and benefits are the single highest cost in operating a hotel. EDGE Asset Management has developed several highly advanced tools and measurements to manage these costs. As a result of our revenue-growth and cost-control programs, EDGE Asset Management continues to exceed industry benchmark performance in Gross Operating Profit margin.

Guest Satisfaction

Providing exceptional guest service is a critical element in the EDGE Asset Management business philosophy. We are committed to our goal for each of our hotels to score in the top 25 percent of the brand service ranking. Achieving this goal starts with hiring the right people and giving them the knowledge, tools, resources and training they need to meet or exceed guest expectations. We use additional tools to enhance guest service such as mystery shops, service champions, and quality tours.

Asset Maintenance

We strive to maintain our hotel assets in top physical condition. We do this through a vigorous rooms preventative maintenance program, as well as public area and heavy equipment maintenance. Among other things, our tools in this area include structured property visits, reports, and outside audits specifically tailored to assess the asset maintenance at each hotel. Our focus and success on this driver enables us to keep the hotel in top operating condition—looking beautiful and inviting for our guests while minimizing capital expenditures.

Associate Empowerment

Gallup research has shown an undeniable link between associate attitudes and business results in key areas such as guest satisfaction, productivity, profitability, and safety. We agree! Empowering our associates is one of the most important things we do to ensure our success not only with our associates, but with our Company goals as well. We measure our empowerment with the Gallup Q12 Engagement Survey, which measures the level of engagement in the workplace. Engaged associates are loyal and productive and feel motivated and positive about their jobs and their organization.

Achieving our Company Drivers ultimately depends on one thing – People. At EDGE Asset Management, we have an indomitable will to succeed and prosper in a challenging and ever-changing industry. We believe that the talent, dedication, and skill of our people are the ultimate sources of our competitive advantage. We recruit and retain highly experienced professionals who work together in a diverse environment governed by integrity, teamwork, and respect. We foster a corporate culture marked by openness, informality, accountability and innovation. Our leaders have the courage, commitment, passion, resilience, and dedication to challenge the status quo and constantly look for new ways to improve our operations. We value performance excellence and achievement. We recognize individual achievements and reward their efforts.