T-Mobile Consolidating Call Center Ops; Ditching 7 Facilities

T-Mobile USA Inc. plans to consolidate its call center operations from 24 to 17 facilities by the end of June.

“Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as challenger and value player in the wireless market,” said Philipp Humm, CEO and president of T-Mobile. “These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth.”

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